Tuesday, November 6, 2007

Actions Speak Louder than Words

I'm going to take a brief break from posting reviews of cooking magazines, and instead ponder something more related to the political side of this blog. Let's talk about the news media.

Now, I know the idea of bias in the media has been done to death, so though I believe it exists, and it's one root cause of the generally poor media coverage we live with today, I'm not going to comment on it. Likewise with the public's desire for sensationalism and the news industry's need to cater to it to garner ratings--it's been said before, and I have no reason to restate the case. However, I think there's another root cause, one that I haven't heard identified before, and it's that one I'd like to discuss.

I think one of the main problems with our media today is the tendency to report what someone says as news. Take a look at your local newspaper or watch a TV news report and count how many times the main point of a story is about some person or some group saying something. The number's pretty high, isn't it? It's especially high in the areas of politics and foreign policy.

There are two large problems with reporting someone's words as news. The first is that words can be untrue. It's very easy (and frankly, very common) for someone to say something that they believe is true, but is not, or worse still, something that they know is not true, but that they want to lend the illusion of truth to. Politicians and diplomats use the media in this latter way to try to create impressions among the public, among the world community, and in the minds of their adversaries. Want an example? How about President Ahmadinejad, who rules a country that sits atop one of the world's largest oil deposits, saying that Iran is developing nuclear technology so that it can use it to create energy?

The second problem is that reporting someone's words gives them weight. If I were to say that the moon is made of green cheese, you'd tell me that I was an idiot. However, if my words were reported in the New York Times, for instance, under a headline like "Blogger Claims Moon is Cheese", and then that story was picked up by various other newspapers, and a few other crackpots decided they'd chime in for the publicity, pretty soon there would at least be an element of doubt as to the moon's makeup in the mind of some segment of the general public. And if I had some sort of credentials that could allow me to claim "expert" status (like, say, founding an organization consisting of three other crackpots and myself called the Lunar Geology Group), then the effect is even greater. Then the story's headline might say, "Lunar Study Finds Moon is Cheese".

Politicians use this tactic all the time. It's a valuable defensive maneuver! Here's how it works. Suppose the House of Representatives is considering a bill that appropriates $77 million for development of a museum honoring pizza. The Pizza Museum will be located in Chicago, and will benefit the city by creating jobs, enhancing the area in which it is built, and supporting Chicago's claim that Chicago-style pizza is the most "authentic" (nyah, nyah New York!). Some politicians might oppose this bill, arguing that there's no real need to spend taxpayer money for construction of a museum honoring pizza.

To employ the strategy described above, proponents of the bill should immediately call a press conference and denounce their opponents for "pandering to lingering racism against the noble Italian immigrants that helped our city prosper in days gone by". It won’t matter that the real reason for the opposition to the bill was based on fiscal responsibility. If the accusation is reported (and re-reported) in the media, the opponents are left with the uncomfortable position of having to defend themselves against being called racist Italian-o-phobes. Their real point--the idea that the money could be better spent elsewhere--may also be reported, but the accusation has been given (at least) equal weight. Frankly, the winner of a conflict like this, at least in the sphere of public opinion, often seems come down to the side that succeeds in getting the most coverage.

None of this is hard to see and understand, and I suspect that most members of the media are well aware of this phenomena. One might think that they wouldn't want to let themselves be used this way, and yet they often seem to be willing participants. Why might this be?

There are obviously conspiracy theories related to media bias that could fill the bill here, but I'm a fan of Occam's razor, and I think there are two simpler reasons that provide an explanation. The first and most powerful is that reporting words is easy. Most politicians actively seek out the press and publicity, and when they have something they want to get out to the public, the first thing they do is issue a press release or try to arrange a press conference. Many celebrities and corporations do the same. If your story is going to be about what a public figure says about an issue, it's only really necessary to record their words, and you can pretty much get right to the writing.

The alternative approach is much more difficult. It involves doing research on the issue, checking to see whether the public figure's statement is accurate with respect to the facts, whether it presents a reasonably complete picture of the situation, searching out plausible alternative viewpoints to present as well, and determining whether the public figure's actions support the views made in his statement. Taking this approach will obviously result in a far more accurate and realistic story, but it's a lot more work and takes more time. In theory, much of this research is already supposed to take place, but far too often in reality, only lip service is paid.

The second reason it's so tempting for the media to report words as news is objectivity. You see, whether realistic or not, members of the news media want and need the public to believe that they are objective (and to be fair, I believe that in most cases, they themselves want and need to believe that they are objective)--that they report facts, rather than subjective opinion. When a public figure makes a statement, it's completely objective to report the words that came out of their mouth. There's usually little doubt what words were uttered, especially if they're also printed in a press release or recorded. Objectivity is never in doubt.

On the other hand, to challenge someone's words in a story, a certain amount of analysis is required, and therefore the door opens to subjectivity. Consider the example I gave above. Here's how an analytic story might begin.

Representative Mortonsen today accused his opponents of lingering racism towards Italian Americans in their attempt to stop funding for the Museum of Pizza. "They're caught in the 19th century," Mortonsen said, "when Italians were 'wops' and people didn't want their daughter to marry one." However, no evidence could be found to support this claim, and House Minority Whip Roger Daugherty, speaking for the opposition, provided an alternative reason to reject the bill. Daugherty cited the cost of the project and the need for money for higher priority projects, such as repair of highway bridges and infrastructure, as the cause for opposing funds for the museum.

The story might then go on to explore the claim of racism and the evidence that leads the reporter to conclude that it is baseless, and then to look at Daugherty’s argument in favor of doling out funding based on the public’s needs. But it's that statement, "no evidence could be found" that causes problems. According to who? How hard did the reporter look for evidence? Is it possible they missed something? If the story is titled appropriately--something like "Priorities, Not Racism, Root Cause", then the fear that elements of subjectivity have crept into the news becomes even greater. Is the media outlet that publishes a story like this printing opinion rather than news?

I submit, however, that the objectivity ship has already sailed. The perception that the various media outlets are biased is already so firmly entrenched, that there seems to be little notion of objectivity left to protect. Continuing the current approach leads only into deeper perception of subjectivity, as public figures lose any remaining fear of being called on falsehoods they utter, the words reported get further and further from truth, and the media outlets fear to question their veracity due to concerns about violating objectivity.

Okay, so to capture my argument to this point, the media reports words as news because it's quick and easy, and it can be done with objectivity. And it's not working. What to do?

One open avenue would be to follow the outline of my example above, perform the necessary analysis, provide alternate viewpoints and confront inaccuracies. However, the skepticism of the media towards this approach is on the mark--it falls afoul of the objectivity principal just discussed, or at least it has grave potential to do so. Theoretically I suppose it's possible to walk the narrow line of no opinion, but it would be very difficult. In addition, it's too labor-intensive. I believe that media outlets simply wouldn't spend the necessary labor dollars per story to do this idea justice.

But here’s an alternative approach, one that I think might actually work if it were tried.

What if a media outlet took the attitude that words are not news, but actions are? Let’s consider a TV news program that takes this stance. This theoretical program would report out on political votes and activities, actions taken by celebrities, countries, states and municipalities. The program would not ask questions about why someone did something (though opinion shows might), but instead would focus on what they did. And imagine that for stories on actions with lasting effects, such as passage of a law or a decision to sell arms to another country, the program habitually did a follow up one year later along the lines of "One year ago today, the Smoot-Hawley tariff was passed. Let's take a look at the impact it's had to date." Would the public like this concept? In the end, that’s the real litmus test. However, this concept does have the advantage that it addressed the two issues we identified earlier.

Unlike the option to analyze statements and attempt to separate fact from fiction, this concept conforms to the objectivity standard. Reporting on actions carries just as much objectivity as reporting on words, if not more so. And reporting on actions is almost as easy as treating words as news. While press conferences might not be as frequent, stories are still easy to write if the action is known. And if it's unknown...well, we have that problem under today's system, too, don't we? That's what investigative journalism does--bring hidden actions to light.

This idea also addresses the two ways in which treating words as news lead to poor news coverage. Words can be untrue. Actions are what they are, and while it’s certainly possible for them to be misleading (even, perhaps, purposely misleading), it’s much more difficult and expensive to create false impressions with actions. I suspect that it's hard and expensive enough that the net reduction in falsehoods reported as news would be drastic. Moreover, the whole issue of giving equal weight to opposing viewpoints, even if they don’t have equal merit, fades away.

If this concept were to catch on, I submit that it would initiate behavior change in our politicians as well, as they’d be forced to act in a way that is consistent with the principals their constituents elected them for. The phrase “paying lip service” would no longer apply. It might carry over to other professions as well, such as lawyers (who would not be able to take advantage of the “court of public opinion” nearly as easily), or diplomats (who would be less able to sway policy via the pressure of public opinion).

I have no illusion that all reporting would be conducted this way. There will always be a place for the tabloids. However, if reporting actions became the standard for the higher-quality media outlets, and reporting of words were relegated to the equivalent of the magazines at the supermarket checkout lines, I think we’d have a much better-informed public. And isn’t informing the public what news coverage is all about?

3 comments:

Anonymous said...

"Don't bother reporting why they say they supported it, but instead, report the effects that the bill has." This sounds good, but while John Stossel and Barbara Walters might report similarly on the effects of Smoot-Hawley, I would expect far different stories from them on, say, a school-choice program. So, those "effects" - or the effects selected - will tend to fit the bias of the one doing the selecting. Now, you should be able to pursue a thesis ("What impact has income tax rates had on Treasury revenue?"), and give a reasonably well-rounded view. I do think Stossel tends to do this well, for instance. However, the systems are complex, and everyone will emphasize the facts that suit their viewpoint. In practice, you could not in these days get two opposing politicians to sit down in one program and even agree on the basic facts of tax / revenue effects. Our formats don't allow for that depth of dialog, even if you assume the politicians and constituents would be capable of it. And this spawns yet another discussion....

Today I read a column in a trade mag where the guy was reflecting on "accuracy" in blogging, and that he misses many things that an editor-layer catches in traditional journalism. However, he felt that substantive errors content-wise are caught pretty quickly by the readership, even though they miss the more mundane. The benefit of a streamlined publishing pipeline, of course, is more content. Perhaps refinement is part of the price when magnitudes more people have a "voice".

More relevant to your subject, however, is this item (that I first saw noted at LGF): http://newsbusters.org/blogs/noel-sheppard/2007/11/03/tony-snow-slams-media-freedom-speech-award-address . A must-read if you haven't seen it.

Anonymous said...

I stumbled across a rather interesting article. It's in the NY Times from Spring 2005; It's entitled "Economic Jitters Hit Community Not Used to Lean Times"; and it is about Marietta GA! I just re-read the article, and my take is the same as it was upon first reading (perhaps it just comports with my own bias)...

I think this is a fairly good example of an article that reports mostly what rather than why, even if the intent is only to bolster the subjective thesis of "lean times" with "economic anxiety". I say this because I believe the reporter is pretty selective of the facts presented - whether it's deliberate, or results from laziness or outright ignorance. She appears to be, after all, in new York City.

"The shopping district around the town square, usually prime real estate, is dotted with rental signs."

Red flags right away. As long as I can remember, there have been plenty of rental signs. For one thing, most of the real estate in said district is owned by about two guys, and if there's one spot vacant, there are plenty of signs around to advertise that fact. That also implies that the area is typically heavily occupied, but I don't think any real research would support that (true, it's just my hypothesis, but I do live here after all). In fact, I would say the occupancy rate has strengthened over the past 4 - 5 years. The offices on my hallway - on the town square - went from about 60% vacant in May 2004, when I moved in, to 100% rented in April 2005, when this article was published.

Second of all..."prime" real estate? I really don't think so. Pictures would tell a better story. It's not that the place is an armpit; but it is a 100 year old town square. Quaint, charming, but not 100% restored and sporting high-end boutique shops. The spiffiest thing we've got going is probably the Pendleton store. In the vein of other recognizable names, you only have Le Peep. Yep, the we-want-to-be-a-little-better-than-Denny's-or-IHOP chain of which I know more ex-locations than operating locations. My wife and I ate there once. Well, at least I think they replaced the carpet about a year ago - they got about 3 years more out of the old stuff than it merited. In the restaurants we frequent, we know the folks, so we do mention the occasional roach that we trap in our napkins. The standard response is: "Thanks, sorry, but these buildings are so old, you know...." [I'd probably edit that anecdote out, as roaches aren't limited to non-prime real estate. But, I had started the sentence, and it's kind of funny. Besides, I'd temper some comments for a public forum - I still eat there!] The majority of businesses around the square are "antique" shops, and you'd have to clear out a lot of inventory to find the "prime". At the moment, I know of a roughly 1200 square foot location immediately off the square that the owner is renting for $100 a month for 10 years or some such, provided the new tenant just fixes the place up. Now, I'm guessing New Yorkers don't have much of an idea what prime real estate rents for down here in the ol' South (though isn't that what research is for?), but even they should realize $1/foot ain't it. Now, I think the real estate around the Marietta Square is becoming more "prime" for many reasons I won't cite here, but to characterize it as "usually prime" in 2005 is a real reach.

Besides rising gas prices - a valid point in a sprawling city, though I think it's a little too prominent, occupying 7 of 19 paragraphs - we have this bit on the health of our employment market:

Last month, AT&T laid off 351 people...

Now I don't recall exactly (I'd have to research), but the article indicates that had something to do with the wireless business - likely a call center - and isn't that around the time when AT&T was merging that business into Cingular? There might be more to that story. [Ha, now I've created doubt without even citing facts!]

Finally, I must address the restaurants - the factual bookends for this story. I presume the writer couldn't finagle an expense-account trip down here, so I wonder who picked the spotlight restaurateurs?

Paul Lubertazzi, the owner of Traveling Fare Catering, plans to redo his menu this weekend, raising prices to cover increased food and delivery costs.
Paul Lubertazzi has operated a small place on the square for over 20 years now. He's a great guy, and works hard, but he's doing much the same thing as he always has. It's basically sandwiches, pasta salad, etc. and some "home style" hot entrees - right down to the overcooked chicken. About half his business comes from catering parties, Rotary clubs, etc. - you get the idea. He's only open for about 2-1/2 hours at lunch, Monday through Friday, and his restaurant seats 16 people. He may lose a few meals from insufficient seating, but it's about right. There's a very regular clientèle, and it works for him. Now, when the article was penned, Paul had expanded into an adjacent space, and tripled the size of the restaurant. He had several more employees - read, overhead and headaches - and had to compete for that lunch-time traffic. Frankly, the regulars like what Paul offers, and so do I, but he's located on a side street opposite most of the foot traffic; has limited hours; and it's clearly not a destination for the larger crowd. I know he was concerned with prices at that time - he was trying to fill a lot more seats! When his rent went up about a year after the article was written, he decided to scale back to the 16 seat space, and he's pretty happy with the decision. It works for him again - but I wouldn't say his earlier problems stemmed from "lean times" in the local economy.

Hakan Senkal and his wife, Semra, have moved into the apartment above their restaurant and laid off the cook. Their weekday business has dwindled to just a few diners.
"The people, they bring their own lunches with them," Mr. Senkal said. "They don't want to spend money."

Now this one's really good. I don't know the owners, but I do wish them well. Still, I've only eaten in their restaurant once, as it wasn't too memorable, and my wife has never particularly wanted to return. As I recall [there's that unsubstantiated postulate again], these guys opened in 2001 as a "Middle-Eastern Restaurant". Unfortunate timing. In September, they hastily re-worked their signage to read "Mediterranean Cuisine". They are open lunch and dinner, but the space is small, kind of dark, and not really inviting. They did put tables outside on the sidewalk, and I do think they filled those up on pleasant evenings. So, I didn't closely follow or recognize their rise and fall, according to the story, but I do recall visiting in early 2006 at 7pm on a Saturday night with my visiting parents. They were intrigued, and the wife wasn't with us, so we took a look. We walked by Willie Rae's and Sympatico, each sporting a 30 - 45 minute wait, and took a peek at Efes. There was no one - not one patron - inside. Well, this wasn't terribly reassuring to my folks, so we split for more familiar territory. They shuttered the place recently for a couple months, and did a total remodel. Perhaps the owners sold their house? I don't know, and the long-awaited Strand Theatre restoration is still 8 months from completion - assuming it's on time (and I note only half the desired funds have been pledged).

As I said, I hope they do well. But the fact is that the competition for dining dollars on the Marietta Square is much tougher than it was even five years ago. A couple opened Sugar Cakes Patisserie (sometime in 2004-2005) not 50 feet down the sidewalk from Efes. The proprietor was a pastry chef at the Ritz Carlton Buckhead, and left to open his place that serves a small breakfast and lunch menu, along with French pastries and does custom cakes. The space is bright and nicely done, and it seats about twice what Efes could accommodate. On any given day, Sugar Cakes is pretty well packed from breakfast through lunch. The Marietta Pizza Company opened it doors ~ 1998 and carved out a loyal following. The owners doubled its seating capacity and added a dedicated take-out counter about the time this NY Times article was written. Lean times... "a sense of hunkering down"...? I can think of about seven restaurant owners on the Square who I don't think would paint the picture presented from Efes. I'm not sure there are any others that would, and I don't think Paul's situation - if taken in context - supports the author's point of view; though it appears to.

So, what are we left with? I think an arm's length reporting of facts that support the reporter's thesis. Whether deliberate or poorly informed I don't know, but I hope I've highlighted the difficulty of presenting an accurate representation of facts in reporting - and this story has a pretty narrow frame of reference! Now - I'll hearken back to an old discussion, and I'm going to draw a bigger summary than this probably merits - this story demonstrates a problem endemic with size. With a large population. Here someone reached out from 800 miles away and published a reasonable sounding story to millions of consumers; but that story was based on incomplete facts and faulty conclusions. In a small town, this could not happen. If the reporter asked me, a local resident very familiar with the Marietta Square, to review the article, I would've laughed at it. There may be some people "hunkering down" - the owners of Efes at least - but to extrapolate their experience into a city-wide trend is ridiculous and not well-supported in fact! For a reporter to do this is perhaps sloppy, lazy, or maybe even dishonest. Did the author actually interview the other restaurant owners on the Square, and eliminate the ones that didn't fit? Who knows? A politician who does this would be accurately described as a demagogue. Yet, that is probably more the norm than the exception in contemporary politics, and it is facilitated by our size, our mass communications, and a centralization of power in government. We may not have balance in government as our founders intended; and we can't do much about the size of our populations, but I do think there is hope in the "New Media", as that brings new avenues of accountability - though also new opportunities for abuse - to journalism. As an active (and sane) blog author / reader / contributor, you help push journalism in a positive direction.

Jake said...

I'd agree that this is an example of a story that appears to present mostly facts, and that it is not based primarily on what someone has said. And though I'm not really in a position to judge, I'd certainly be willing to take your word that the writer's selective use of factual information creates a false impression of reality--that's definitely possible to do.

However, I'd also say that you're identifying a different problem than the one I'm trying to address. You're concerned about the bias, whether unwitting or purposeful, that the writer brings with them when reporting the story. I agree that bias exists--to some extent, it's inevitable. Some flavor of the Heisenberg principal seems to apply--the reporter influences the story simply by virtue of reporting it. This IS a problem, and it's one I don't have a solution for. But it's not the problem I set out to write about. Instead, my issue is that words are reported as news, when in fact, I don't think they are. I think words are simply words! Actions are news, and they should speak louder than words, as the saying goes.